Privacy Policy

Privacy Policy

This Privacy Policy describes how trysolerenewal.com (the “Site,” SoleRenewal, “we,” “our,” or “us”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our store.

Contact Us

If you have any questions, need more information about our privacy practices, or would like to make a complaint, you can reach us at:

Email: info@trysolerenewal.com

Personal Information We Collect

Device Information

Purpose: To load the site properly, track performance, and analyze user behavior.

How it’s collected: Automatically via cookies, log files, web beacons, tags, or pixels.

Data collected: Browser type, IP address, time zone, cookie data, pages visited, search terms, time spent, and interactions with the site.

Shared with: Shopify and selected analytics/marketing providers.

Order Information

Purpose: To process orders, payments, shipping, confirmations, fraud prevention, and personalized communication.

How it’s collected: Provided directly by you during checkout.

Data collected: Name, billing/shipping address, email, phone number, and payment information.

Shared with: Shopify and payment processors (e.g., Stripe, PayPal).

Customer Support

Purpose: To offer support and handle inquiries.

How it’s collected: Information provided through contact or support forms.

Shared with: Support tools and service providers (e.g., Zendesk, email support platforms).

For Minors

Our store is not intended for individuals under 18. If we learn a child has submitted personal data without parental consent, we will delete it. Parents can email info@trysolerenewal.com to request removal.

Sharing Your Information

We may share your data with third parties when necessary:

  • Shopify (to power our store)
  • Advertising/analytics partners like Google, Meta (Facebook/Instagram)
  • Legal or regulatory entities if required

Behavioral Advertising

We may use your data for personalized ads.

You may see ads based on your shopping behavior on platforms such as Facebook, Instagram, or Google.

Opt-out Links:

How We Use Your Information

  • Fulfill and ship orders
  • Process payments
  • Send order confirmations and updates
  • Email exclusive offers and content (if opted in)
  • Improve our services and user experience

GDPR Compliance (EU/EEA Residents)

Legal bases for data processing:

  • Consent
  • Contractual necessity
  • Legal obligations
  • Legitimate interests

You have the right to:

  • Access, correct, or delete your data
  • Object or restrict processing
  • Request data portability

Email info@trysolerenewal.com for data requests.

CCPA (California Residents)

You have the right to:

  • Know what data we collect
  • Request deletion
  • Opt-out of data selling (Note: we do not sell your data)

Submit requests via info@trysolerenewal.com.

Cookies

We use cookies to:

  • Remember your cart and preferences
  • Save login sessions
  • Analyze traffic
  • Display personalized ads

Manage cookies in your browser or visit allaboutcookies.org.

Do Not Track

We currently do not respond to DNT signals due to lack of industry standard.

Changes to This Policy

We may update this policy as technology, laws, or business practices evolve. Updates will be posted here with a revised Effective Date.

Effective Date: July 14, 2025

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